Lessons, Wins, and Conversations from MSPGeekCon 2025

UpdatedJune 25, 2025

Ben Climer is an IT professional in the Kansas City area.

Hi, I'm Ben Climer. I’ve been taking things apart and figuring out how they work for as long as I can remember. I built my first computer at age eight, mostly out of necessity after breaking the family one. By twelve, I was coding websites with streaming embedded music. As a teenager, I competed in national contests for web design and computer repair, and discovered early on that I enjoyed solving problems that others found frustrating.

After high school, I started working in IT, eventually spending over a decade in the MSP world. I held a mix of technical and leadership roles, often jumping between fixing urgent issues and planning long-term solutions. That experience shaped how I think about automation today. Automation started as something the MSP I was working for didn’t do, scripting, and turned in a career passion.

I now work at Rewst, where I help others build better workflows and automation. I focus on making tools that are reusable, easy to understand, and built to scale. I'm also involved in community training, internal process improvements, and building things like Schema Doctor to make technical work a little smoother for everyone.

Outside of work, I’m into cars, road trips, and co-hosting my podcast, Panda Award Show.

I live in Kansas City, Kansas, and I still find joy in chasing down bugs/issues that make no sense on paper.

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Notes, tools, and stories from my path in IT and automation—built to share lessons, solve problems, and maybe save someone a few steps along the way.

I had the chance to attend MSPGeekCon this year, and I’m incredibly grateful to the team for giving me that opportunity. What I expected to be a fairly quiet booth presence turned into something much more productive and energizing. Here’s a recap of the highlights, takeaways, and a few fun moments along the way.

Crushing the Demo Goal

We went into the event with the idea that most attendees would already be Rewst customers or at least familiar with us. That turned out to be only partially true. Perhaps in part due to Eddie’s talk and Zentop's pre-day event, we had a great influx of interest from folks who hadn’t used Rewst yet or hadn’t even heard of us before.

Quick Wins and Real-Time Problem Solving

One standout moment was hearing people talk about how Schema Doctor helped them at their job. While there, I even showed new users the tool and empowered them to integrate their CRM, which opened up more automation possibilities for them and their clients. That kind of hands-on help is one of my favorite parts of being at these events.

I also spent time with an existing partner. I destroyed them at Exploding Kittens on game night — although they got the last laugh during a chaotic round of Incoherent.

Community Conversations and Feedback

A big chunk of my time was spent talking with other power users about their friction points in the platform. Many provided feedback about small features that could make a big difference in usability.

I also had some great conversations with n8n users curious about Rewst. I think there’s room for more than one automation tool in a stack and Rewst has some clear advantages for MSPs.

Internal Collaboration and Churn Reduction Ideas

The event wasn’t just outward-facing. I had some valuable conversations with Rewst members about ways to improve the client experience.

Sessions and Takeaways

Eddie’s session was solid, and I was especially impressed by the panel with Jason Slagle, Matt Lee, and Dustin Bolander. It gave me a fresh perspective on how to evolve solutions I had made in the past. I also caught a neurodiversity panel that stuck with me. One thing I plan to explore further is manualof.me , a site that helps individuals explain how they work best. It’s something I might personally use and recommend to other team members.

It was a packed couple of days, and I came back with a lot of insights, a few new ideas, and some great conversations still rattling around in my head. I’ve always enjoyed hearing what others bring back from conferences, so I hope this recap offers some of that same value.

MSPGeekCon will be uploading their sessions and panels on their youtube channel.

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